Shipping, Refunds, & Returns
At Bela Flor, we are deeply committed to our cherished customers, clients, and community. Our sustainable products are meticulously crafted with natural ingredients in small, handmade batches. Regrettably, due to this nature, we are unable to accommodate refunds or returns at this time. Nevertheless, please rest assured that your satisfaction remains our utmost priority. If, by any chance, you find yourself less than completely satisfied with your purchase, please don't hesitate to reach out. We are dedicated to ensuring that your experience with us is consistently exceptional.
Refunds
Though we don't provide refunds, we are committed to making things right for you. Please contact us to share your concerns. Your satisfaction is our primary focus, and we will go above and beyond to provide you with the love and care that forms the foundation of our apothecary and business.
Exchanges
In the rare event that an item is defective or damaged, we offer exchanges. Simply get in touch to initiate the exchange process. We will ensure a smooth transition for you.
Need Additional Assistance?
For any questions related to customer service or general inquiries, please see our FAQ’s and feel free to reach out. Your satisfaction is our priority, and we are here to assist you every step of the way.